Your questions, answered

Welcome to the Indian Grocery Warehouse FAQ section! We understand you might have questions about our authentic Indian groceries, online shopping experience, and convenient delivery or pickup options. We've compiled answers to the most common queries to make your shopping journey as smooth as possible. If you don't find what you're looking for here, please don't hesitate to reach out.

Frequently asked questions

At Indian Grocery Warehouse, your satisfaction is our priority. We pride ourselves on offering a wide range of fresh, authentic Indian food items and a seamless shopping experience, whether you're visiting our Chatswood store in Sydney, NSW, or shopping online for delivery or pickup. Below are answers to what our customers ask us most often.

Do you have a specific Indian grocery item in stock?

Absolutely! At Indian Grocery Warehouse, we pride ourselves on sourcing fresh, authentic Indian groceries directly or from trusted importers. We ensure you get the best quality ingredients and genuine flavours for your culinary adventures, reflecting our commitment to excellence.

Are your Indian grocery products fresh and authentic?

Absolutely! At Indian Grocery Warehouse, we pride ourselves on sourcing fresh, authentic Indian groceries directly or from trusted importers. We ensure you get the best quality ingredients and genuine flavours for your culinary adventures, reflecting our commitment to excellence.

Can you help me choose the right product for my recipe or dietary needs?

Yes, our knowledgeable team is always happy to assist! If you're unsure about a product or need recommendations for a specific dish or dietary requirement, feel free to ask our staff in-store or reach out to us via our contact details. We're here to help you explore the rich world of Indian cuisine.

How do I place an online order with Indian Grocery Warehouse?

Ordering online is easy and convenient! Simply browse our extensive range of Indian groceries, add your desired items to your cart, and proceed to checkout. We offer multiple secure payment options for your convenience.

What are your delivery and pickup options?

We offer both fast and safe delivery services across Sydney, NSW, or you can opt for a smooth in-store pickup at our Chatswood location. Choose the option that best suits your needs during the checkout process.

What is your cut-off time for same-day delivery?

For same-day delivery across Sydney, please ensure your order is placed before 5 PM AEST. Orders placed after this cut-off time will be scheduled for the next delivery day.

How will I receive updates about my order, and what if an item is out of stock?

We provide clear updates on your order status via email or SMS. In the rare event an item is unavailable, we may suggest suitable substitutions to ensure your order is completed as smoothly as possible, always seeking your approval first.

Where can I find information about ingredients, allergens, and nutritional facts?

Detailed information regarding ingredients, common allergens, and nutritional facts is available on each product's description page on our website. We are committed to transparency to help you make informed choices for your family.

How should I store products to maintain their freshness?

For optimal freshness and to prolong shelf life, storage recommendations are provided on each product's packaging and often in its online description. Generally, perishable items require refrigeration, while dry goods should be stored in a cool, dry place.

What is the origin of your products, and how can I be sure of their authenticity?

We source our products from reputable suppliers, often directly from India or from trusted local importers who specialise in authentic Indian goods. Our selection process focuses on quality and authenticity to ensure you get genuine items that reflect the true flavours of Indian cuisine.

Your indian grocery journey starts here

Didn't find the answer you were looking for? Or are you ready to explore our extensive range of authentic Indian groceries? Join us as we bring the tastes of India to your home in Sydney. We're glad you're here to be a part of our story.